Chatbots have gone a very long way from answering basic FAQs. In 2025, they are intelligent, evolving, and deeply embedded in business operations. When it comes to providing customer service, qualifying leads, or processing transactions, AI-powered chatbots have become indispensable across industries for offering truly great user experiences. But not every chatbot has the same capabilities. If you will be upgrading or building a chatbot this year, make sure to equip it with the right…